Wednesday, 11 January, 2012 09:00
Written by Inside Influence Report
By Steve Martin, CMCT
Even though we may not recognize it at the time, many of the choices that we make in our information-laden lives are essentially choices made without the bother of choosing. Government policy makers, 401K savings plans and car dealers alike all employ, in some way or another, the powerful pull of the âdefaultâ option.
For example enrollments in tax-efficient savings plans can be as much as 50% higher when the default for employees is one of automatic enrollment as opposed to an active opt-in. In a similar vein the willingness to carry an organ donation card is about four times higher in countries where consent to donate is assumed. The default option is also often used by marketers to persuade customers to receive email offers and marketing messages.
There is little doubt that setting a default option can often be an effective strategy to guide decision-making. However default options are not without their problems â and in such situations it turns out that the success of defaults can be enhanced by adding an insight or two from the science of influence.
Read more ...